Setting Up a Subdomain

Bailey Lawson Updated by Bailey Lawson

Your new subdomain will be the email address you'll send marketing emails from. You can find subdomains as a prefix in front of a primary domain. For example, the “mail” in hello@mail.hive.co is the subdomain, and the "hive.co" is the primary domain. To learn more about why using a subdomain will boost your open & click rate, check out this blog!

Getting Started

*Make sure you or someone on your team (likely the person who manages your website) has access to your DNS registrar/provider and your Hive account.

A few quick notes:

  • It can take 24 to 48 hours for DNS changes to propagate
  • Until your domain is verified, emails will be sent from a mail@hive.co subdomain
  • If your domain still isn't verified after 48 hours, please email hello@hive.co

Deciding on a Subdomain

On your Email Settings page, type in the address you'd like to use in the Custom "From" Email Address section then click Save.

Your subdomain should be in the format of:

[something] @ [subdomain].yourdomain.com

Note: "subdomain" is not an example, but simply a placeholder for the subdomain you choose

Below are some common examples of subdomains you can use:

Example: If your company is Hightown Media, and your website/email domain is "HightownMedia.com" then the format of your subdomain could be hello@mail.hightownmedia.com

Verify Your Subdomain in Your DNS Provider

Once you've clicked Save, the page will refresh and your custom domain settings will populate in Hive. In order to let Hive send emails from your custom subdomain, you need to add the records that populate in Hive to your DNS provider.Choose from the dropdown to see the records formatted for your specific provider. Then copy and paste the records to your DNS provider to verify your domain.

Editing the DNS settings of Common Providers

Here are third party step-by-step guides for adding records to common DNS registrars.

Once you’ve added the values from Hive to your DNS provider and they’ve propagated, your domain will be verified!

Still not sure where to add the TXT/CNAME records? Click here for further instructions based on your DNS provider.

How did we do?

Using the Hive SDK

How to Add a New Brand Admin

Contact