How to Import Phone Numbers Into Hive

Bailey Lawson Updated by Bailey Lawson

If you have a list of your contacts' phone numbers, you can import them directly into Hive via a CSV file so that you can send them SMS messages.

Phone Number Format

A contact's phone number must be formatted in one of the following ways:

+12345678910 or +1 123-456-7890

If a country code (e.g; +1) is not provided, we will automatically assume that it is a North American phone number. Please note that it is currently only possible to text North American-based subscribers, though you may upload phone numbers with different country codes.

How to Import Phone Numbers

  1. In your dashboard's lefthand sidebar, click Import Contacts > Upload CSV File.
  1. Choose the file you'd like to import and name the segment(s) you'd like these contacts synced into. If the first row in the CSV is a header, check the First Row is Header box.
  1. Verify that the list has been cleaned (contains < 4% invalids) by checking the box below.
  1. Verify that you've received explicit consent from these contacts to contact them via SMS.
Note: It is required that you have previously obtained consent from these subscribers, otherwise, you will not be able to text them. It is against TCPA regulations to market to contacts who have not explicitly opted-in to receive SMS communication from you.
  1. When you're ready to import, click Start Import

How did we do?

Required Columns for Importing CSVs

Contact