How to Connect Big Commerce

Bailey Lawson Updated by Bailey Lawson

How to install:

You can start by logging into your BigCommerce account, from here, you will want to follow the steps below:

  1. Click Apps in the navigation menu, followed by the button with the text "bigcommerce.com/apps" to get redirected to BigCommerce’s app marketplace.
  2. Once you have made it to the App marketplace, search for “Hive” and
  3. Click on the app!
  4. Click the button with the text "Get this app",
  5. Click "login" with the Existing BigCommerce store. You will be redirected to your BigCommerce account
  6. Click "install" and review the access you will give Hive by installing our BigCommerce App.
  7. Select the "Confirm" installation
  8. Click "Connect"! This will ask you to initiate installation via the app store, and then you will be redirected to a site called Rutter (https://www.rutterapi.com/ ).
  9. Complete the OAuth flow.
Once the above steps are completed, you will be redirected to Hive.

Steps after getting redirected to Hive:

  1. At this step, you will be asked to create an account with Hive
  2. After completing signup with Hive, you should have your account set up with us with your big commerce store already connected as an integration
  3. To see the integration connection status, go to “Settings” (bottom left of the app) -> “Connect Data Sources”
  4. You will see a tile for BigCommerce in here with your store name or id
  5. At this point, your connection is confirmed and we would be syncing your orders/customers from BigCommerce into Hive over the next few hours
  6. If you go to the “Segments” link (left nav), you should see a Segment Folder named “BigCommerce” where a segment for all your BigCommerce customers will be created for you to look at their stats

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