Automations
How to Setup an SMS Automation
To set up an SMS automation, click Automations in the left sidebar of your Hive dashboard > + New Automation. You can build it yourself from scratch, or choose from one of our pre-built SMS automatio…
How to Create a Winback Automation
Design your Winback Email Templates. Click Templates in the left sidebar. Choose any of the Featured Templates. Hover over any of the templates and click the Actions button > Edit Copy of Template or…
How to Create a Thank You Automation
Create New Customer Thank You Email Template. Click Templates in the left sidebar. Hover over any of the templates and click the Actions button > Edit Copy of Template or + New Email Template in the…
How to Customize a Pre-Built Welcome Automation
Sync your newsletter signups directly into Hive via a capture app such as a signup form , signup page , or the Hive SDK. Once you’ve decided how to capture your signups, you can send an automated ema…
How to Customize the Pre-Built Winback Automation
What is a Winback Automation? A Winback email automation sends an email with a catchy subject line designed to re-engage inactive subscribers. For subject line or template inspiration, check out our…
How to Use Splits in Automations
Email automation splits let you take automations one step further. After you set up an initial trigger, you can split the automation into two distinct flows for customers who match certain conditions…
Pre/Post Event Reminder Setup
On your Automations page, select the pre-built default automation; Pre/Post-Event Reminder Email. Next, click the Global Rules step, and click Continue to save without adding any global rules. Note:…
How to Use Hive's Prebuilt Automations
To use Hive's Pre-Built Email Automations, click Email Automations on the left sidebar of your dashboard and then click +New Email Automation. Choose from one of many pre-built automations, including…
How to Setup a Keyword SMS Auto Response Automation
Anyone who sends an SMS message to your dedicated Hive phone number will be automatically added to your contact list. You can find your Hive phone number under Settings > Edit SMS Settings. On the Au…
How to Add Users to a Segment From an Email Automation
Adding people who enter an automation to a custom static segment instantly will make it easier to filter for the users who have entered this automation, and will make it easier for you to reach out t…
Can Subscribers Opt-In By Texting My Hive Phone Number?
Anyone who sends an SMS message to your dedicated Hive phone number will be automatically added to your contact list as opted in. You can find your Hive phone number under Settings > Edit SMS Setting…
How to Create a Welcome Automation
A Welcome Email Automation is an easy way to introduce subscribers to your brand, set expectations for your email marketing, and get subscribers engaging with your emails, right off the bat. Before s…
How to Create a Browse Abandonment Automation
Connect Your Shopify Store. To create a browse abandonment email automation with Hive, first, connect your Shopify store. Click Settings in the bottom left corner, and click Connect Data Sources. Typ…
